Note: Make sure you are logged in and in the correct event
This article explains how you can add/edit/delete products of a participant's order. It also shows how to adjust an already exported order.
Go to "Power User" and click on "Order Overview".
Search for a specific order filling in: last name, organization or email in the first search bar. You can also look for orders in a specific event by filling in the event name in the second search bar.
Click on 'actions', and 'view' of the specific order.
Depending on the segment the order is in you can edit/adjust the order.
I. Orders in New/Unassigned/Released/Combined segment
Pencil: By clicking on the pencil you can edit one of the products of the order
Cross: By clicking on the cross you can delete one of the products of the order
Add product: By clicking on "add product" you can add a product to the order
II. Orders in Exported segment
In the exported segment you can choose to 'adjust' the order. Adjusting the order means that you reopen the order bringing you back to the screen of step 4, from where you can adjust the order accordingly.
Note: By reopening an exported order you create 2 separate orders (credit & debit) which cancel each other out.