How to create email templates in different languages?

Note: Make sure you are logged in and in the correct event

If you would like to send emails to your participants in different languages, use this article. 

Step 1.

Go to 'edit general info', scroll down and make sure the 'multilingual registration' is selected.

Step 2.

Go to 'event website', scroll down and select the languages of your choice. Don't forget to click save!

Step 3.

Go to the email templates. The different languages are shown by the country flags. 

Step 4.

Click on 'edit' to change the default/primary language, in this case, English.

Step 5.

Click on translate to change the translations/other languages, in this case, German, French, and Dutch.

Note! Make sure you change in the label selector both the 'content' and the 'name' of the email template. If you do not change both parts, the system will not recognize the email template as an added or changed template.   

Step 6.

If you go back to email overview you can now see that the flags are colored, meaning that the email templates (both name and content) are created for those languages, in this case, German and English. 

Step 7.

Via the Content Approval Tool, you or one of your colleagues can reject or approve the translations made. In this way, you will have a nice overview of the email templates that can be sent out to participants. 

Step 8 (very important!).

Translating the email templates it's not enough. When your participants click on the registration link in any of your translated emails they will still get to the registration form in the primary language. What is going on? What you need to do is add something to the merge tag for the registration link so that Azavista will know to which registration form it should send the participant to. What you need to add to the %registration_link% is  /lang:xxx (where "xxx" is replaced by the first three letters of the language as you can see in the content approval: spa for Spanish, ita for Italian, etc.)

Original merge tag (to get this box please double-click on the registration link or registration button in your email template):

Modified merge tag for a Spanish (spa) registration form:

(If you are still in doubt how to do it, take a look at the second step in this video)

NOTE: When working with multilingual registrations it's important to add the "/lang:xxx" addition to the merge tag in the email. This has to be BOTH for the primary and all of the secondary languages. The reason is that Azavista attempts to always recognise the language in use. It does so in different ways. First, it looks at the language setting of the web browser that you use. But this is overwritten by the language preference you set in Azavista. Furthermore, both of those will be overwritten by the "/lang:xxx" addition to the registration link merge tag. That is why it's very important to use the "/lang:xxx", to make sure people will get the language they should get.

Step 9.

Select the participants you would like to send an email to and click on 'email'.

Step 10.

Select the language of the email template you want to send to your participants.